We offer refunds for unused account balances within 14 days of the last top-up. Refunds are not available for credits that have already been used.
To request a refund, please contact our support team at [email protected] with your account details and proof of payment. Our team will review your request and process it promptly.
Yes, we allow partial refunds for the unused balance in your account. Any used credits will not be refunded.
Refunds are only provided for the remaining, unused credits in your account. Credits already used for our services cannot be refunded.
Refunds are typically processed within 7–10 business days, depending on your payment method and financial institution.
If you are not satisfied with our services, please contact our support team. Refunds for unused credits may be considered within the 14-day eligibility period.
Refunds will be issued using the same payment method used for the original top-up. If the payment method is unavailable, we will work with you to find an alternative.
No additional fees will be charged for processing refunds. However, please note that some payment providers may deduct transaction fees.